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What Family Heating & Air is Doing to Address Coronavirus Concerns

At this time, when the news is dominated by Coronavirus, I wanted to personally reach out and let you know that at Family Heating and Air we are vigilantly implementing enhanced protocols to ensure your safety. We are closely monitoring the guidance of the World Health Organization and the Centers for Disease Control regarding the spread of the virus. Our focus is to ensure we meet customer needs while doing our part to keep you, our employees and our communities safe.  
 

850-972-1879

Here’s what we’re doing:  

                                            

  • Smart Portal: For every one of our customers that is already on our smart connective portal (Sherlock), we can diagnose a lot of problems without having to come into your home. Family Heating and Air also has the capabilities with our site call technology of helping diagnose and solve minor issues over a virtual video phone call.
  • Protection: We are instructing our technicians to wear shoe covers and gloves while in your home.
  • Cleaning up after call: Our technicians are also required to wipe down the items in your home that they touch. They also must wash their hands and wipe down the tools that they use after each call.
  • Obtaining signatures for authorization of work: Our normal process is for repair work to be approved via signature before beginning work. In order to reduce contact, we will be suspending this requirement at this time so you will not be asked to sign a phone or tablet by our team.
  • Payment: During this time, we ask that all payments be made electronically via debit card, credit card, or 3rd party financing. We will not be accepting checks or cash until notified. If you do not want to give this information to a technician, you may call your payment into the office to be submitted while the technician is on site.
  • Equipment Sales: We have the option of electronic signature approval via email and we will require signatures for replacement equipment. Some of our team members may be working remotely from home and therefore our internal communication may not be as smooth as we would like. Please be patient with our team so that we can take the best care of you and all our customers.
  • Company Meetings: We intend to limit our time in groups as we have canceled all group meetings until further notice.

 
Technicians already work in isolation for most of the day and are not exposed to large groups during work. We will be limiting face to face interaction between our office team members and field team members. 
We will have some team members who do not want to be exposed to a high-risk customer and we will respect those wishes. We will also have team members who are willing to work in that environment so that we can respond to those in most need. 

In addition, we are taking steps to ensure the welfare of our employees. We are asking customers to be honest about their travels and medical conditions. This also includes instructing employees who feel ill to stay home and consult their healthcare providers.  We are also urging all employees to be vigilant about frequent hand washing. We will also be cleaning our facility frequently with recommended sanitizing products daily. 

Sincerely,
David Fowler

How can we help?

Financing

From residential to commercial HVAC services, Family Heating & Air fulfills your every need to higher standards with flexible financing options.

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Maintenance

We highly recommend investing in regular maintenance of your heating and cooling systems. We offer maintenance agreements to make it even easier!

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Community

We love our community! We’re honored to support those in our community and do all we can to make it a better place to live.

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Schedule Service

Prioritizing exemplary treatment of our valued clients, Family Heating & Air looks forward to working with you. Schedule your service today!

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Customer Reviews

Joe and Ian provided us with a very thorough air duct cleaning service today. They sealed around each & every vent, sanitizes them and cleaned up behind themselves. The team was terrific and the company continues to impress me after seven years of service to our home.

Teresa H.

My heat broke and they were available to come out the same day. Justin arrived fast and called beforehand to let me know he was on his way. He was very professional, helpful and walked me through the whole process. I ended up replacing my entire unit that was breaking down anyways. The very next day Tyler and Damon were here early in the morning to install.

Angelina L.

Justin was an awesome salesman and easy to work with. He was also able to exactly pinpoint my issue which no other company did. Tyler and Damon were excellent at installing my new unit. They were quick, didn’t leave a mess, and explained everything. I’d recommend this company to any one of my family and friends in a heartbeat.

Crystal M.

I highly recommend Family Heating and Air. Service person, Tom, was professional and gracious. The company responded right away to schedule a visit. I highly recommend this company and will use them again in the future. Thank you, Tom and thanks Family Heating and Air.

Gail M.

Tim was very prompt any met with me and explained everything in detail. As soon as we decided what units were gonna work best for me he got on the phone and within an hour he had a crew to install to remove the old unit and install the new unit. William John and Joe did an outstanding job.

William Rosa

Jim was friendly and responsive to my questions. Helpful by showing me simple things I can do to maintain my system. Responded quickly and was at my house the same day I called.

Jeremy T.

Responsive professional and courteous. Tim, Tyler, Damen and Joe were great. They called ahead of time and showed up as promised. Work was completed promptly and professionally. All went smoothly from start to finish. I highly recommend this company.

Lisa P.

Best ac place i have ever dealt with. They actually know what they are doing. I had them replace my entire unit, not only did they replace it they fixed some minor issues with the surrounding wood and drywall. No hesitation to any questions we asked. I highly recommend their service. The crew was awesome. They had no problems cleaning up after themselves as well.

Caleb J.

These guys are great. Very informative and they want to help you. Any issues were taken care of very quickly and easily. Highly recommended A+ on everything. Tim was a great salesman and has helped after the sale. They are all great. They go above and beyond.

Bill R.

Ed Installed the APCOX UV light system. Only in house for 6 months and wet mold had started. Ed came back today and all mold was gone. My wife noticed the change immediately. She commented that when she cooks fish the ode is gone so much faster. Great system and well worth the money. Thank you Ed for recommending it.

John S.
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