Our Story

Here at Family Heating & Air, we have over 100 years of combined experience in the Heating, Air Conditioning, and Refrigeration industry. We not only serve the Northwest Florida area but also the surrounding cities of South Alabama.

850-604-1335

Murder Mystery Dinner Team

We service and install all major brands of air conditioning, heating, and refrigeration equipment. Our service technicians are equipped to handle a wide variety of service-related calls, including kitchen coolers, freezers, computer room units, and all brands of residential and commercial heating and cooling systems. For your added convenience we have a service technician on call 24 hours a day. Family Heating & Air prides itself on being able to respond in a timely manner to all of your heating and cooling needs.

Family Heating & Air would like to have the opportunity to become your HVAC-R contractor of choice and provide all of your heating and cooling needs whether it is for routine service, new construction, or equipment replacement.

Mission Statement

Mission
To deliver unprecedented customer service, encourage team growth and development, all while leading the industry in home comfort solutions.

Vision
Family Heating and Air will be the premier HVAC service provider and employer in our market.

Values
Developing honest and reliable relationships.
Delivering quality workmanship through continuous training.
Providing a positive work atmosphere, encouraging personal and professional growth.
Exhibiting passion about creating a healthier, more efficient home.
Exerting an untiring effort for team improvement.

Family Work Truck

View Our Qualifications

HVAC Contractor Pensacola, FL | AC Company Ocean Springs, MS | HVAC Company Biloxi, MS

2025 Charles Bryant Award Recipient

Family Heating & Air is proud to be the recipient of the 2025 Charles Bryant Award, a recognition of excellence in the HVAC industry. This award reflects our ongoing commitment to delivering outstanding customer service, high-quality heating and cooling solutions, and dependable service to the Pensacola and Ocean Springs communities. As a family-owned and operated business, we view this honor as a testament to the dedication and expertise of our entire team, and it reinforces our focus on maintaining the highest standards for every home and business we serve.

Justin was an awesome salesman and easy to work with. He was also able to exactly pinpoint my issue which no other company did. Tyler and Damon were excellent at installing my new unit. They were quick, didn’t leave a mess, and explained everything. I’d recommend this company to any one of my family and friends in a heartbeat.

Crystal M.

These guys are great. Very informative and they want to help you. Any issues were taken care of very quickly and easily. Highly recommended A+ on everything. Tim was a great salesman and has helped after the sale. They are all great. They go above and beyond.

Bill R.

Joe and Ian provided us with a very thorough air duct cleaning service today. They sealed around each & every vent, sanitizes them and cleaned up behind themselves. The team was terrific and the company continues to impress me after seven years of service to our home.

Teresa H.

My heat broke and they were available to come out the same day. Justin arrived fast and called beforehand to let me know he was on his way. He was very professional, helpful and walked me through the whole process. I ended up replacing my entire unit that was breaking down anyways. The very next day Tyler and Damon were here early in the morning to install.

Angelina L.

Tim was very prompt any met with me and explained everything in detail. As soon as we decided what units were gonna work best for me he got on the phone and within an hour he had a crew to install to remove the old unit and install the new unit. William John and Joe did an outstanding job.

William Rosa

Ed Installed the APCOX UV light system. Only in house for 6 months and wet mold had started. Ed came back today and all mold was gone. My wife noticed the change imstoragetely. She commented that when she cooks fish the ode is gone so much faster. Great system and well worth the money. Thank you Ed for recommending it.

John S.

Jim was friendly and responsive to my questions. Helpful by showing me simple things I can do to maintain my system. Responded quickly and was at my house the same day I called.

Jeremy T.

Best ac place i have ever dealt with. They actually know what they are doing. I had them replace my entire unit, not only did they replace it they fixed some minor issues with the surrounding wood and drywall. No hesitation to any questions we asked. I highly recommend their service. The crew was awesome. They had no problems cleaning up after themselves as well.

Caleb J.

Responsive professional and courteous. Tim, Tyler, Damen and Joe were great. They called ahead of time and showed up as promised. Work was completed promptly and professionally. All went smoothly from start to finish. I highly recommend this company.

Lisa P.

I highly recommend Family Heating and Air. Service person, Tom, was professional and gracious. The company responded right away to schedule a visit. I highly recommend this company and will use them again in the future. Thank you, Tom and thanks Family Heating and Air.

Gail M.