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Recognition & Awards

Our Values

  • Developing honest and reliable relationships.
  • Delivering quality workmanship through continuous training.
  • Providing a positive work atmosphere, encouraging personal and professional growth.
  • Exhibiting passion about creating a healthier, more efficient home.
  • Exerting an untiring effort for team improvement.
Customer Recognition

Customer Letter

2020 Bryant Dealer of the Year Award

Bryant Wall Of Winners

Bryant 2020 Dealer of the Year Award
Family Heating & Air - Bryant 2020 Dealer of the Year Award


From Bryant:

Bryant Factory Authorized Dealers have a steadfast commitment to quality products and service, and an unwavering dedication to customer satisfaction. And every year, Bryant recognizes one dealer who truly embodies our “Whatever It Takes” attitude, exudes passion, pursues excellence and is worthy of being distinguished with the highest honor – the Bryant Dealer of the Year award. For the first time ever, Bryant and Mingledorff’s, Inc. leadership came together to virtually surprise the winner – Family Heating and Air, Pensacola, FL – as we were too excited to wait until August to share the good news. Below is a little more about them:

  • Bryant dealer since 2005
  • BFAD since 2016
  • 85% growth between 2016 and 2019

Safe Harbor Pregnancy Medical Center Kudos

We are proud to have received a very nice message from Safe Harbor Pregnancy Medical Center. They were great to work with, and we really appreciate their kind words.


“I wanted to let you know how pleased we are with our new A/C systems. It was a great experience working with Family Heating & Air. All of the team members that I dealt with were kind and courteous. What a blessing it must be for you to work for this local company.
Attached is Safe Harbor Pregnancy Medical Center’s March newsletter. In it, we let our supporters/donors know of the fabulous A/C installation FHAA did, as well as, the company’s consideration for our mission.
May God bless you and protect you during these unprecedented times!”

Psalm 91

Deedra Miller
Executive Director
Safe Harbor Pregnancy Medical Center
2280 N. 9th Avenue
Pensacola, FL 32503

HVAC Dealer Awards

2020 Mingledorff’s Dealer Meeting Awards

We had a great time participating in the annual Mingledorff’s Dealer Meeting! This year, we were honored to be recognized in 7 distinguished awards! Among these, we are proud to announce we achieved Mingledorff’s Gulf Coast Dealer of the Year award along with Top Evolution Dealer on the Gulf Coast award! A special congratulations and kudos goes out to our very own, Justin Bush, for winning Top Gun Retail Salesperson! Thank you to our team and our loyal customers for helping us achieve this level of success!

Medal of Excellence Award Letter

We’re happy to announce that we received a letter below from Bryant® to acknowledge Family Heating & Air winning the Medal of Excellence Award:

“In recognition of unwavering customer service and a dedicated commitment to excellence, Bryant Heating & Cooling Systems is honored to present a Medal of Excellence award to Family Heating & Air of Pensacola, Florida. Bryant Heating & Cooling Systems, a leading supplier of heating, ventilation and air conditioning (HVAC)
equipment, is a part of Carrier, a leading global provider of innovative HVAC, refrigeration, fire, security and building automation technologies.

The Bryant Medals of Excellence are awarded each year to recognize the top dealers who distinguish their businesses through outstanding customer service, sales and loyalty to the Bryant brand. The award reflects their business acumen and ability to deliver value for their customers and for Bryant.

“Bryant dealers are some of the most professional and technically proficient in our industry, and they continue to raise the bar,” said Matthew Pine, president, Residential HVAC, Bryant. “Our Medal of Excellence winners truly set themselves apart, and are the very best among an elite group of dealers. Family Heating & Air is an ideal example for other Bryant dealers of how to run a successful business and do whatever it takes to care for its customers.”

Family Heating & Air services and installs all major brands of air conditioning, heating, and refrigeration equipment. Their service technicians are equipped to handle a wide variety of service related calls, including kitchen coolers, freezers, computer room units and all brands of residential and commercial heating and cooling systems. In addition, the company promotes and supports non-profit organizations such as Child Guardians, Inc., Ladies of Law Enforcement and the Council on Aging of West Florida.”

How can we help?


From residential to commercial HVAC services, Family Heating & Air fulfills your every need to higher standards with flexible financing options.

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We highly recommend investing in regular maintenance of your heating and cooling systems. We offer maintenance agreements to make it even easier!

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We love our community! We’re honored to support those in our community and do all we can to make it a better place to live.

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Schedule Service

Prioritizing exemplary treatment of our valued clients, Family Heating & Air looks forward to working with you. Schedule your service today!

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Give us a call today

Free home estimates on new installations!

850-409-2749Contact Us

Customer Reviews

Ed Installed the APCOX UV light system. Only in house for 6 months and wet mold had started. Ed came back today and all mold was gone. My wife noticed the change immediately. She commented that when she cooks fish the ode is gone so much faster. Great system and well worth the money. Thank you Ed for recommending it.

John S.

I highly recommend Family Heating and Air. Service person, Tom, was professional and gracious. The company responded right away to schedule a visit. I highly recommend this company and will use them again in the future. Thank you, Tom and thanks Family Heating and Air.

Gail M.

Jim was friendly and responsive to my questions. Helpful by showing me simple things I can do to maintain my system. Responded quickly and was at my house the same day I called.

Jeremy T.

Justin was an awesome salesman and easy to work with. He was also able to exactly pinpoint my issue which no other company did. Tyler and Damon were excellent at installing my new unit. They were quick, didn’t leave a mess, and explained everything. I’d recommend this company to any one of my family and friends in a heartbeat.

Crystal M.

Responsive professional and courteous. Tim, Tyler, Damen and Joe were great. They called ahead of time and showed up as promised. Work was completed promptly and professionally. All went smoothly from start to finish. I highly recommend this company.

Lisa P.

Joe and Ian provided us with a very thorough air duct cleaning service today. They sealed around each & every vent, sanitizes them and cleaned up behind themselves. The team was terrific and the company continues to impress me after seven years of service to our home.

Teresa H.

Tim was very prompt any met with me and explained everything in detail. As soon as we decided what units were gonna work best for me he got on the phone and within an hour he had a crew to install to remove the old unit and install the new unit. William John and Joe did an outstanding job.

William Rosa

My heat broke and they were available to come out the same day. Justin arrived fast and called beforehand to let me know he was on his way. He was very professional, helpful and walked me through the whole process. I ended up replacing my entire unit that was breaking down anyways. The very next day Tyler and Damon were here early in the morning to install.

Angelina L.

Best ac place i have ever dealt with. They actually know what they are doing. I had them replace my entire unit, not only did they replace it they fixed some minor issues with the surrounding wood and drywall. No hesitation to any questions we asked. I highly recommend their service. The crew was awesome. They had no problems cleaning up after themselves as well.

Caleb J.

These guys are great. Very informative and they want to help you. Any issues were taken care of very quickly and easily. Highly recommended A+ on everything. Tim was a great salesman and has helped after the sale. They are all great. They go above and beyond.

Bill R.

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