Customer Recognition

Customer Letter

2020 Bryant Dealer of the Year Award

Bryant Wall Of Winners

Bryant 2020 Dealer of the Year Award

Family Heating & Air - Bryant 2020 Dealer of the Year Award

From Bryant:

Bryant Factory Authorized Dealers have a steadfast commitment to quality products and service, and an unwavering dedication to customer satisfaction. And every year, Bryant recognizes one dealer who truly embodies our “Whatever It Takes” attitude, exudes passion, pursues excellence and is worthy of being distinguished with the highest honor – the Bryant Dealer of the Year award. For the first time ever, Bryant and Mingledorff’s, Inc. leadership came together to virtually surprise the winner – Family Heating and Air, Pensacola, FL – as we were too excited to wait until August to share the good news. Below is a little more about them:

  • Bryant dealer since 2005
  • BFAD since 2016
  • 85% growth between 2016 and 2019

Safe Harbor Pregnancy Medical Center Kudos

We are proud to have received a very nice message from Safe Harbor Pregnancy Medical Center. They were great to work with, and we really appreciate their kind words.


“I wanted to let you know how pleased we are with our new A/C systems. It was a great experience working with Family Heating & Air. All of the team members that I dealt with were kind and courteous. What a blessing it must be for you to work for this local company.
Attached is Safe Harbor Pregnancy Medical Center’s March newsletter. In it, we let our supporters/donors know of the fabulous A/C installation FHAA did, as well as, the company’s consideration for our mission.
May God bless you and protect you during these unprecedented times!”

Psalm 91

Deedra Miller
Executive Director
Safe Harbor Pregnancy Medical Center
2280 N. 9th Avenue
Pensacola, FL 32503

HVAC Dealer Awards

2020 Mingledorff’s Dealer Meeting Awards

We had a great time participating in the annual Mingledorff’s Dealer Meeting! This year, we were honored to be recognized in 7 distinguished awards! Among these, we are proud to announce we achieved Mingledorff’s Gulf Coast Dealer of the Year award along with Top Evolution Dealer on the Gulf Coast award! A special congratulations and kudos goes out to our very own, Justin Bush, for winning Top Gun Retail Salesperson! Thank you to our team and our loyal customers for helping us achieve this level of success!

Medal of Excellence Award Letter

We’re happy to announce that we received a letter below from Bryant® to acknowledge Family Heating & Air winning the Medal of Excellence Award:

“In recognition of unwavering customer service and a dedicated commitment to excellence, Bryant Heating & Cooling Systems is honored to present a Medal of Excellence award to Family Heating & Air of Pensacola, Florida. Bryant Heating & Cooling Systems, a leading supplier of heating, ventilation and air conditioning (HVAC)
equipment, is a part of Carrier, a leading global provider of innovative HVAC, refrigeration, fire, security and building automation technologies.

The Bryant Medals of Excellence are awarded each year to recognize the top dealers who distinguish their businesses through outstanding customer service, sales and loyalty to the Bryant brand. The award reflects their business acumen and ability to deliver value for their customers and for Bryant.

“Bryant dealers are some of the most professional and technically proficient in our industry, and they continue to raise the bar,” said Matthew Pine, president, Residential HVAC, Bryant. “Our Medal of Excellence winners truly set themselves apart, and are the very best among an elite group of dealers. Family Heating & Air is an ideal example for other Bryant dealers of how to run a successful business and do whatever it takes to care for its customers.”

Family Heating & Air services and installs all major brands of air conditioning, heating, and refrigeration equipment. Their service technicians are equipped to handle a wide variety of service related calls, including kitchen coolers, freezers, computer room units and all brands of residential and commercial heating and cooling systems. In addition, the company promotes and supports non-profit organizations such as Child Guardians, Inc., Ladies of Law Enforcement and the Council on Aging of West Florida.”