Write a review:Pensacola | Ocean Springs
24/7 No Overtime Charges

Platinum Service Program

We at Family Heating & Air, agree to provide you with our complete precision tune-up and safety inspection, as described below on your heating and air conditioning equipment during the term indicated.


  • 15% Discount on repairs
  • Lower utility bills
  • Extend equipment life
  • Fewer breakdowns
  • Improved capacity
  • Priority customer status
  • Inflation protection
  • Agreement is transferable
  • 24-Hour emergency service
  • Never an overtime charge
  • Improved safety
  • Service within 24-hours or diagnostic fee is waived.
  • Friends & family discounts

No-risk money back guarantee

Try this amazing service for three months. Your air conditioning and heating system will work more efficiently. If you’re not completely satisfied for any reason, your entire investment will be refunded. No questions asked. You can’t lose!

Precision tune-up procedures include:

  • Adjust gas pressure
  • Adjust pilot
  • Adjust T-Stat calibration
  • Clean and adjust blower
  • Clean and adjust burners
  • Clean and check Std. filters
  • Clean condenser coil
  • Clean condensate drains
  • Clean evaporator coil if accessible
  • Clean ignition assembly
  • Examine heat exchanger
  • Lubricate all moving parts
  • Measure temperature difference
  • Measure volts and amps
  • Monitor a/c and heat cycles
  • Monitor flue draft
  • Monitor refrigerant pressure
  • Test safety controls
  • Test starting capabilities
  • Tighten electrical connections


Additional terms and conditions: 100% satisfaction guaranteed. We agree to accept both personal and company responsibility for your 100% complete satisfaction with materials and the work provided by us and paid for by you.

Equipment: The annual investment to be paid by customer under this agreement is based on the maintenance of the equipment and accessories listed on the face of this agreement as a complete heating and/or air conditioning system. Customer may not delete equipment or accessories from the annual maintenance provided hereunder. In the even additional equipment is added to customer’s heating and/or air conditioning system, the same will be covered at an increase of the annual charge.

Customer’s right to cancel: Customer may cancel this agreement by mailing a written notice of cancellation to company. In the event of cancellation by customer, customer shall receive a prorated refund of the payments made by customer for the current term of this agreement.

Company’s right to cancel: Company reserves the right to immediately terminate this agreement in the event: (1) heating and/or air conditioning equipment or accessories are installed in customer’s home by a company other than company (2) customer has any part of heating and/or air conditioning system serviced by a company other than company, or (3) customer fails to fulfill the payment terms contained on the face side of this agreement.

Warranties & limitations on warranties: Company warrants that all work performed hereunder will be completed in a workmanlike manner and said work shall be free from defects in workmanship for a period of one year from the said date work was performed. Only the manufacturer’s warranty is provided on any parts or materials provided in connection with the work. Company’s obligation for defective products and/or workmanship or any damage caused thereby, and buyer’s exclusive remedy, shall be limited to the replacement of any defective parts or workmanship and shall be conditioned upon company receiving atual written notice of said defects within a warranty period(s) applicable. THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. COMPANY SHALL NOT BE SUBJECT TO AND DISCLAIMS ALL CONSEQUENTIAL, INCIDENTAL, AND CONTINGENT DAMAGES WHATSOEVER.

Service within 24-hours: Company agrees that it shall respond to service within 24-hours of the service call and, if it fails to do so, shall waive the diagnostic fee normally charged for such service call.

Transferability: This agreement is transferable to the subsequent owner of the home in which the equipment and accessories are located, provided that company receives the written notification of the sale of the property within sixty(60) days of transfer.

Entire agreement:  This agreement sets forth the entire agreement between the parties and supersedes all other agreements either written or oral concerning the subject of this agreement.


Heating RepairHeating InstallationAir Conditioning Repair

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From residential to commercial HVAC services, Family Heating & Air fulfills your every need to higher standards with flexible financing options.

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We highly recommend investing in regular maintenance of your heating and cooling systems. We offer maintenance agreements to make it even easier!

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We love our community! We’re honored to support those in our community and do all we can to make it a better place to live.

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Schedule Service

Prioritizing exemplary treatment of our valued clients, Family Heating & Air looks forward to working with you. Schedule your service today!

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Give us a call today

Free home estimates on new installations!

850-409-2749Contact Us

Customer Reviews

Jim was friendly and responsive to my questions. Helpful by showing me simple things I can do to maintain my system. Responded quickly and was at my house the same day I called.

Jeremy T.

I highly recommend Family Heating and Air. Service person, Tom, was professional and gracious. The company responded right away to schedule a visit. I highly recommend this company and will use them again in the future. Thank you, Tom and thanks Family Heating and Air.

Gail M.

Joe and Ian provided us with a very thorough air duct cleaning service today. They sealed around each & every vent, sanitizes them and cleaned up behind themselves. The team was terrific and the company continues to impress me after seven years of service to our home.

Teresa H.

Responsive professional and courteous. Tim, Tyler, Damen and Joe were great. They called ahead of time and showed up as promised. Work was completed promptly and professionally. All went smoothly from start to finish. I highly recommend this company.

Lisa P.

Tim was very prompt any met with me and explained everything in detail. As soon as we decided what units were gonna work best for me he got on the phone and within an hour he had a crew to install to remove the old unit and install the new unit. William John and Joe did an outstanding job.

William Rosa

Best ac place i have ever dealt with. They actually know what they are doing. I had them replace my entire unit, not only did they replace it they fixed some minor issues with the surrounding wood and drywall. No hesitation to any questions we asked. I highly recommend their service. The crew was awesome. They had no problems cleaning up after themselves as well.

Caleb J.

Ed Installed the APCOX UV light system. Only in house for 6 months and wet mold had started. Ed came back today and all mold was gone. My wife noticed the change immediately. She commented that when she cooks fish the ode is gone so much faster. Great system and well worth the money. Thank you Ed for recommending it.

John S.

Justin was an awesome salesman and easy to work with. He was also able to exactly pinpoint my issue which no other company did. Tyler and Damon were excellent at installing my new unit. They were quick, didn’t leave a mess, and explained everything. I’d recommend this company to any one of my family and friends in a heartbeat.

Crystal M.

My heat broke and they were available to come out the same day. Justin arrived fast and called beforehand to let me know he was on his way. He was very professional, helpful and walked me through the whole process. I ended up replacing my entire unit that was breaking down anyways. The very next day Tyler and Damon were here early in the morning to install.

Angelina L.

These guys are great. Very informative and they want to help you. Any issues were taken care of very quickly and easily. Highly recommended A+ on everything. Tim was a great salesman and has helped after the sale. They are all great. They go above and beyond.

Bill R.

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